Coronavirus Effect: Top restaurants shut shops at prominent locations; QSRs welcome guests with contactless dining

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Fast food joints like KFC, McDonald’s and Pizza Hut amongst others are happily opening their doors to the customer as per the directives by MHA.
  • Nusra Deputy Features Editor
Restaurant

As restaurants have resumed operations and are fully-prepared to welcome their loved customers post lockdown, there are many restaurants that will not be able to serve their customers at some of the prominent locations in the country. Restaurants like Café Turtle, SmokeHouse Deli, Smokeys Barbeque & Grill, Sidewok to name a few have either shut their shops or have reduced their operations at Delhi’s Khan market. Earlier, Le15 Patisserie was also closed at Mumbai’s one of the top locations, Colaba. Similar case can be found at Connaught place Delhi that is house for some of the most celebrated restaurants, Pebble Street has already shut shops in CP and Garam Dharam.

Though, many of these restaurants will remain operational at their other locations. Also, cities popular desi-food chain Imly has opened only one outlet and remaining are closed, happily doing delivery orders. Despite, all these challenges fast food joints like KFC, McDonald’s and Pizza Hut amongst others are happily opening their doors to the customer as per the directives by MHA.

“Initial hesitation in dining out, will soon be replaced by cautious visits to malls and restaurants, and contactless dine-in will be the centerpiece of futuristic tomorrow for casual dining or quick-service chains,” said Neha, Marketing Director, Pizza Hut India whose motto is to serve ‘TRUST’in every bite and their entire focus is on ensuring utmost Safety and Hygiene, both for customers and employees. “Our contactless dine-in estates are safe and enableour valued customers to experience the completely digital process right from viewing the menu via QR codes placed on the table to making payments,” she added.

Pizza Hut will now offer contactless dine-in across all operational stores in India. The company will continue its Contactless Delivery and Takeaway facility as well, which has been functioning throughout the lockdown.

With Contactless dine-in in stores, right from accessing the menu via QR to making payments, the entire process intends to be completely digitized.“People and technology are both key to making the Dine-in experience as safe as possible. And we are ensuring adequate training and SOPs for people while using technology to enable contactless seamlessly.” added Neha.

Also, McDonald’s North & East in line with the Government’s notification on the safe reopening of restaurants has resumed dine-in services in select states across North and East of India. Customers visiting these restaurants will experience a safe and relaxing in-restaurant atmosphere, as McDonald’s has implemented nearly 50 plus process changes to ensure the safety and wellbeing of customers and restaurant staff.

“The safety of our employees and customers is our top most priority and with our enhanced safety and sanitation procedures in place we are giving our customers some semblance of normalcy,” said Robert Hunghanfoo, Head, CPRL (Connaught Plaza Restaurants Pvt. Ltd. operates McDonald’s restaurants in North and East India).

Similarly, KFC has already put in place robust safety practices to ensure that their consumers can enjoy their favourite KFC food with friends and family when they come to dine in, while being assured of their safety. “We have modified the restaurant designs to reinforce social distancing, trained team members according to new norms and are implementing measures like distanced seating arrangements, demarcated waiting spots in the queues, controlled customer inflow, etc. All this while extending our existing 4X Safety Promise of Screening, Social distancing, Sanitization & Contactless – across platforms, that meet WHO and Health Ministry guidelines,” shared Moksh Chopra, CMO, KFC India who has re-opened restaurants for dine-in in a responsible manner and in complete compliance with the latest directives of the relevant authorities as well as the SOPs issued by the Ministry of Health & Family Welfare.

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