Food business has taken a new turn during the lockdown. There is no denying that dining out has evolved over decades, while the physical dining experience may vary, one thing is for sure: Indians love dining out!
As stay-at-home measures continue to be enforced and summer approaches, people just cannot wait for restaurants to re-open. While it’s still early to say what the post COVID world will look like, Dineout conducted a survey to get in-depth insights into diner sentiments.
According to the survey, 96.2 % people would prefer to be seated immediately at their pre-reserved seat to avoid standing in a queue and to maintain social distancing/ avoid the crowd once we are done with this lockdown.
The survey was conducted across 1 Mn people from India, with the majority being from Delhi, Mumbai, Kolkata, Bangalore, Ahmedabad and more.
The respondents belonged to the age group 18-65 years, and the majority falling under the age bracket of 25-35 years.
“Bangalore, the Garden City, can’t wait to party hard,” said the survey which was done mostly among students, employees from the private, public and self-employed sector.
Also, only 3.8 per cent people would Walk-in and wait in a queue for their turn to eat at their favourite joint with people on an average willing to spend INR 500 - 1500 on a restaurant bill.
Ordering via QR Code will be on Rise
Most customers would prefer scanning a QR code through their phone and order via a digital menu and also use card and digital payments.
“80.8% of people would prefer to Scan a QR code on their phone & order through the restaurant’s digital menu to avoid high-touch elements like a paper menu or restaurant tablets,” added the Dineout report.