AI- based retail Innovator Aigens helps Restaurants introduce delivery services, cashless payments Amid Covid-19 Pandemic

Aigens, the APAC market leader of innovative restaurant technology is helping F&B organizations to expand their services to offer cashless payment, delivery and takeaway options.

The technology player that has offices in Hong Kong, Singapore and China, enables F&B organizations in APAC to connect with all major sales channels at once, such as Deliveroo, Foodpanda and Grab Food.

The Aigens platform simplifies the logistics of ordering and paying, which helps enhance the F&B organizations’ operational efficiency. This is especially important during the COVID-19 pandemic as food delivery and takeaway services have experienced unprecedented demand withconsumers staying home and food establishments limited to takeaway and delivery services only.        

For F&B organizations, Aigens solutions take only a few days to install. Because theplatform exists in the cloud, Aigens can organize everything remotely and F&B organizations won’t need any additional hardware like payment terminals, checkout systems or POS systems. The platform offers centralized menu management and seamlessly sends orders to the F&B organization’s POS system. A one-stop dashboard monitors performance across platforms.

Aigens’ platform can be easily linked to from the existing corporate website and social media accounts. Once linked, the food establishment’s patrons can choose to order for pick-up or delivery depending on what therestaurant offers.

“We are convinced that F&B organizations and customers will appreciate the advantages of the payment, delivery and takeaway options during this challenging time. For F&B organizations, the Aigens software opens up possibilities to strengthen customer loyalty,” said Hans Paul, Co-founder at Aigens.

To further enhance their services, Aigens worked with Google Pay Singapore who recently rolled out new features that help consumers discover food establishments and their menus from the app.

The Order Food feature gives Google Pay users the option to order food for pick-up within the app, while the Menu Discovery feature allows browsing of menus and direct placement of orders and payments with the food establishment.

“Aigens and Google have a shared vision to provide consumers with simple, easy to use services that make their lives easier. The partnership couldn’t be timelier as contactless menu browsing and cashless payments reduces physical contact to help contain the spread of COVID-19,” Paul added.

Established by Co-Founders Hans Paul and Peter Liu in 2012, Aigens innovative technology enables self-ordering solutions using smart phone, tablet and in-store kiosk. Last February Aigens announced to have processed 41 Million transactions for the year ending January 2020 – a record high for the company and up 146% from the year before. Aigens’ innovative solutions are adopted by a global clientele: Brisbane Airport, Paris Airport, Hong Kong Airport, Plaza Premium, Burger King, Pizza Hut, Oliver’s Super Sandwiches, Pizza Express, Genki Sushi, Maxim’s.