Sheraton Grand Bengaluru Whitefield Elevates Raees Mulla as Front Office Manager

Sheraton Grand Bengaluru Whitefield Hotel & Convention Center has promoted Raees Mulla to the position of Front Office Manager, following more than four years with the property. He was most recently serving as Assistant Front Office Manager and has progressed through the hotel's front office leadership team since joining in 2021.

With over a decade of experience in luxury hospitality, Mulla will now oversee front office operations, including guest services, arrivals and departures, VIP handling, service recovery, operational controls, and team development.

Mulla joined Sheraton Grand Bengaluru Whitefield as Front Desk Manager in 2021 before being elevated to Assistant Front Office Manager in 2023. During his tenure, he has worked on improving front office operations, guest satisfaction, daily processes, and team development. Before joining the hotel, he held front office and reservations roles at JW Marriott Mumbai Juhu and Trident Nariman Point.

A graduate in Hospitality Management from Kohinoor College, Mumbai, Mulla also holds an Advanced Diploma in Hospitality Management from BHMS, Switzerland. His professional achievements include graduating from Marriott's Development Academy, ENVISION, receiving the Marriott 5 Years Service Award, and earning certification as a Departmental Trainer through The Oberoi Centre of Learning and Development.

Raees Mulla, Front Office Manager, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, said, "Four years at Sheraton Grand Bengaluru Whitefield have taught me more than I could have anticipated. The environment here encourages you to take ownership, ask questions and grow. I have been fortunate to have a leadership team that believed in my potential before I fully did. This elevation belongs as much to my team as it does to me. My focus now is simple: keep raising the bar on what our guests experience every time they walk through our doors."

Elton Hurtis, General Manager, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, added, "Raees’s elevation is a reflection of the consistency, ownership and operational maturity he has demonstrated through his journey with us. Front office plays a critical role in a hotel of our scale, especially with our mix of business travellers, long stay guests, events, conventions and VIP movements. Raees understands this complexity well and has the ability to lead teams with both structure and empathy. We are confident that he will continue to strengthen service delivery and support the hotel’s focus on guest experience excellence."

The appointment reflects the hotel's focus on strengthening its leadership pipeline through internal talent development while supporting operational efficiency and guest experience across its hospitality operations.