- July 29, 2020 / 7 min readThe contactless ordering service will be available in select McDonald’s restaurants across the North and East region by the end of July.
McDonald’s India - North & East has introduced 100% contactless ordering across its select restaurants in Delhi NCR.
The contactless ordering service will be available in select McDonald’s restaurants across the North and East region by the end of July.
The contactless ordering ensures zero contact experience for customers, covering the entire ordering process that includes access to the menu on mobile phones by scanning a QR code, enabling pre-ordering option and cashless payment.
In their subsequent visits, customers can place their order even before they arrive at the restaurant, and choose to dine-in or takeaway, as per their convenience.
Further, the brand has introduced the Global ‘Safety+’ program that includes nearly 50-plus process changes in the restaurant operations.
Safety+ is a Global system of enhanced hygiene and safety practices that help ensure that every part of the McDonald’s experience is safe for its customers and employees. It builds on more than six decades of safety-first leadership in our restaurants.
“The pandemic is reshaping the way we serve our customers and we are transforming our operations with a strong focus on the safety and wellness of our customers and employees,” shared Robert Hunghanfoo, Head, CPRL.
Contactless dine-in and take-out
First time users can scan the QR code that is prominently displayed across select McDonald’s restaurants in North and East, using the camera of a smartphone to access the online menu, place the order and select a takeaway/dine-in option, as per convenience. Customers will receive an order confirmation on the screen as well as on WhatsApp, which they can show to the counter crew to receive the order. For future orders, a link to the menu will be available on the WhatsApp.
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