Zomato Delists Analogue Dairy Dishes, Warns Restaurants of Strict Action

Zomato has introduced a zero-tolerance policy on analogue dairy products sold through restaurants listed on its platform, with immediate delisting of dishes that partners have declared as containing analogue dairy.

The move places greater responsibility on restaurant partners to verify ingredients used in their menu items and ensure that product descriptions accurately reflect what is being served to customers. Restaurants that continue to remain non-compliant could be removed from the platform.

Under the new policy, restaurants have been asked to replace analogue dairy products with natural dairy ingredients where possible. If an immediate switch is not feasible, operators have been directed to remove affected dishes from their menus. Restaurants have also been asked to review supplier labels and ingredient declarations to verify the composition of products used in their kitchens.

The policy has implications for restaurants using substitute dairy ingredients across pizzas, desserts, sauces, beverages and other prepared foods, particularly where menu descriptions or ingredient information may not clearly communicate their use.

Aditya Mangla, CEO, Zomato, said, "At Zomato, our core mission is better food for more people, and that means safeguarding customer health and upholding clear standards for what's listed and served by our restaurant partners. This policy reflects that commitment; one we're taking together with partners who share it."

The development makes supplier-level ingredient verification and menu accuracy an important part of maintaining platform listings. Zomato said the policy is aligned with its wider focus on food transparency and applicable regulatory requirements.