Starbucks Partners Instructed for Handling Questions on Former CEO's Book
Starbucks Partners Instructed for Handling Questions on Former CEO's Book

Starbucks employees have been given instructions for handling customer queries about its former CEO Howard Schultz’s new book, in addition to any "aggressive political opinions," they may wish to share.

“Should anyone come into the coffee shops and ask, baristas have been told to “diffuse the situation” and reiterate that they “respect everyone’s opinion,” shared a report published by Huffington Post.

The document, featured in Huffington Post, begins by outlining Schultz’s third book, “From the Ground Up,” a copy of which was provided to each U.S. Starbucks location.

The document then lists guidelines for Starbucks employees who might be fielding questions about “From the Ground Up” (which will not be sold at Starbucks) before instructing them on dealing with customers’ potentially “aggressive political opinions”, shared FOX report.

Earlier, this Monday, Kevin Johnson, Starbucks present CEO also communicated a message to Starbucks' partners regarding "From the Ground Up." Johnson addressed too the possibility of partners being asked about Schultz's presidential ambitions.

"Many of us will inevitably be asked if the company supports a possible presidential candidacy of Howard and what changes for Starbucks," depicted the letter, adding that as a company Starbucks don’t get involved in national political campaigns. And nothing changes for Starbucks.

 
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