Restaurant India News: Hyatt Appoints Namrata Sharma to Lead Regional HR Strategy

Grand Hyatt Mumbai has announced the appointment of Namrata Sharma as Area Director of Human Resources, reinforcing its focus on leadership depth and people strategy across its regional portfolio. In this role, she will be responsible for driving human resources and culture initiatives at Grand Hyatt Mumbai and designated Hyatt hotels in the region.

Namrata Sharma brings over two decades of experience across luxury hospitality and corporate organisations. Her professional background includes senior HR roles with hospitality brands such as The Leela, Marriott, Westin, Taj Hotels, and Green Park Hotels & Resorts, along with early-career exposure in the corporate sector at 24/7 Customer and Wipro. Her expertise spans people strategy, leadership development, organisational culture, and HR operations.

Throughout her hospitality career, Namrata has been closely involved in building structured talent pipelines, strengthening team performance, and advancing inclusive workplace practices. Her experience positions her to manage complex, multi-property HR functions while aligning people practices with business objectives.

As Area Director of Human Resources, Namrata will oversee talent acquisition, learning and development, succession planning, employee engagement, performance frameworks, and HR governance. She will also be responsible for reinforcing Hyatt’s service culture and values across teams, ensuring consistency in people practices and leadership standards.

Namrata Sharma said, “I strongly believe that people are at the heart of every great organization. Leading with integrity, empathy, and purpose enables teams to thrive, innovate, and consistently deliver exceptional experiences for our guests. I’m excited and looking forward to building on Grand Hyatt Mumbai’s legacy of excellence, world-class hospitality, and innovation, while nurturing a culture that continues to set benchmarks for guest experiences in the city and beyond.”

Her contributions to the HR function have been recognised through multiple industry awards, including the Talent Development Award from Marriott Hotels, recognition as one of the Most Influential HR Leaders in India by IPE & Times Ascent, and the HR Leadership Award for the Hospitality Sector from the Asia Pacific HRM Congress.

As a flagship Hyatt property in India, Grand Hyatt Mumbai continues to prioritise leadership capability, workforce development, and operational discipline. Namrata Sharma’s appointment reflects the group’s ongoing focus on strengthening senior leadership roles that support long-term talent growth and consistent guest experience delivery.