Restaurant India News: Chinese Wok Celebrates a Decade with Meals for 10,000 Children Across 10 Cities

Rising operating costs and softer sales are impacting franchisee profitability across the fast-food sector, according to Chris Kempczinski, CEO of McDonald’s. In an appearance on CNBC’s Squawk Box, he confirmed that cash flow among McDonald’s franchisees is down by about 10 percent compared with their post-pandemic highs.

“We’re probably off maybe 10 percent from where our franchisees had all-time cashflows,” Kempczinski stated, pointing to the broader financial pressures affecting operators.

The situation is more acute in certain regions, particularly California, where fast-food chains are mandated to pay a minimum wage of at least Rs 1,650 per hour (approximately $20), placing additional strain on franchise operations. “There are definitely pockets of the market, like in California, where there is much more pressure on that,” he added.

The remarks underscore challenges facing not only McDonald’s but also other quick-service restaurant brands, as they contend with an ongoing price war and inflationary pressures. During the post-pandemic period, many restaurants increased menu prices by more than 30 percent to offset rising food and labor expenses. Although inflation has somewhat eased, consumers are now reducing restaurant visits, largely due to higher prices, which has eroded profitability.

For fast-food chains operating in states with elevated wage requirements, these pressures are especially burdensome. Despite efforts to maintain customer traffic through promotions, a prolonged value-driven battle over pricing has further weakened margins without significantly boosting sales.

In response, McDonald’s has intensified its promotional strategy by introducing the Extra Value Meal program, which lowers prices across a range of combo meals. The chain has also committed to co-invest with franchisees to help cover losses that may arise from reduced pricing. “That’s part of why we wanted to step in and coinvest with them, to do this Extra Value Meal program, to show that we’re in it together,” Kempczinski explained. He further noted, “We’re also not asking them to do everything on pricing. We’re willing to step in.”

McDonald’s argues that its strong franchise structure and higher average-unit sales give it more capacity than its competitors to withstand such aggressive pricing strategies. Yet, other fast-food brands like Burger King, Wendy’s, and Jack in the Box are currently offering deeper discounts on combo meals, which could limit their incentive to match McDonald’s new approach.

This development highlights how price wars, inflation, and wage hikes are reshaping profitability in the fast-food industry. As operators navigate uncertain demand and rising costs, collaborative strategies like McDonald’s Extra Value Meal program may become increasingly essential in sustaining both traffic and margins across the sector.

Zomato has started charging “long distance service fee” for food orders that are delivered more than 4 km away. Customers will now pay ₹15 for delivery between 4 and 6 km if the order value exceeds ₹150. Orders over 6 kilometers will incur a cost ranging from ₹25 to ₹35, depending on the city. The customer must pay this fee regardless of the amount they spend.
 
Zomato assured its restaurant partners that the overall service fees, including this new distance charge, would not exceed 30%. However, some dining establishments claim that their overall commission fees may reach 45 percent. 

“There are changes to the commission terms every few months and it is frustrating to do business this way without any clarity on commission structures. Several restaurants are in touch with each other to formally raise a complaint with Zomato over this and are contemplating going off the platform for a day in protest,” one restaurateur told media.

Alongside a new delivery fee, Zomato has asked some restaurant partners to sign updated agreements reflecting the parent company's rebranding to “Eternal.” According to company insiders, the fee is part of a broader strategy, which also includes a new rating system those factors in delivery distance—a feature introduced last year that has already drawn criticism from some restaurateurs.

Previously, free delivery was capped at 4–5 km, but this was extended to 15 km post-pandemic as many restaurants shuttered. The National Restaurant Association of India (NRAI) has reached out to Zomato to raise concerns and plans to discuss the matter in detail later this week.
 
“This decision has to be seen in conjunction with the distance-based ratings system. Data shows that user experience deteriorates as delivery distance increases,” a Zomato executive told media.

These changes come amid a slowdown in the food delivery sector. Both Zomato and rival Swiggy have reported year-on-year growth below 20% over the last two quarters. Despite this, food delivery remains Zomato’s core business, with ₹9,778 crore in gross order value for the March quarter—a 16% increase from last year, though slightly down from the previous quarter. The company also recently shut down its 10-minute delivery services, Quick and Every day.