Pune airport officials have taken an action against a food outlet for violating MRP rules. The officials have shut down the outlet and terminated its agreement after a passenger complaint that food at the outlet is being sold at a price higher than the printed maximum retail price (MRP).
Spandan Agrawal, a passenger who filed the complaint, tweeted, "Was at Pune airport early morning today. A food counter names 'Sal Balaji food and beverages' was selling jelly toffee at above MRP and when I said why is MRP struck off, he had a simple answer "Sir, we will sell it obviously at a high price. It's an airport"."
After Agrawal’s complaint, the licence of the vendor was terminated and kiosk was removed from the airport.
An airport official said, "All the food outlets have been given strict instructions. Earlier, there were complaints about the quality of food being served at some of the outlets. Now, the number of outlets has increased. They should be following all the regulations and in no case can a packed product be sold at a price higher than the printed MRP."
Yum! Brands-owned KFC India has handed over 13 more outlets to Devyani International, its largest franchise partner, which is promoted by RJ Corp. Devyani has bought KFC restaurants in Kerala and Goa.
The move comes as part of the company's global strategy of reducing ownership of restaurants and being a brand custodian. It looks to push growth in the Indian market with billion-plus potential consumers.
Samir Menon, Managing Director of KFC, said, "We continue to have a play in the market through a mix of both equity-owned and franchise-owned stores. The refranchising of restaurants in Kerala and Goa to Devyani was part of the company's strategy to unlock growth for the brand. Devyani already had a presence in the two states and the decision to consolidate was a logical commercial step."
"We share a common vision for longterm and sustainable growth for KFC in the country," Menon added.
Ravi Jaipuria, Chairman of RJ Corp, said, "We will be happy to acquire more KFC stores if and when Yum! decides to franchise them."
According to Hardcastle Restaurants, the licensee of McDonald's for West and South India, closure of 43 outlets in Delhi is a local issue and it has not hurt the brand in other parts of India.
Amit Jatia, Vice Chairman, Hardcastle Restaurants, said that the closure of stores is a local issue in Delhi and the impact is just a blip in short term.
On being asked whether the brand McDonald's has got a hit because of this, Jatia told PTI, "I do not think so. From West and South point of view, we are firing from all cylinders and things are good for us."
He said, "The customers do not care as who owns the restaurants. The customer is visiting a McDonald's from McDonald's and not necessarily knowing as who they are (franchise)."
He added, "This would obviously going to have an impact on Delhi as the number of McDonald's store has gone down. So obviously, they would use other brand instead."
According to Jatia, "We (McDonald's) have 420 restaurants in India and is opening 30 new restaurants a year. From a brand point of view to cover 43 restaurants is just a matter of year. I my view, its a blip in the short term."
Last month, McDonald's had decided to shut down 43 of the total 55 outlets in Delhi due to failure to renew eating house licences.
Jatia said, "As the dispute between Vikram Bakshi, an equal joint venture partner of McDonald's India Pvt Ltd (MIPL) in Connaught Plaza Restaurants Ltd (CPRL) that is the licensee for North and East India regions is over, the US fast food chain must have plans to bring their brand on track."
He added, "As they resolve it, I am sure McDonald's has plans to do what they need to do to get the brand right again in North and East."
Hardcastle Restaurants has plans to invest Rs 700 crore in next 3-5 years to double the outlets of the fast food chain to 500 in the two regions from the present 260.
Jatia said, "We would invest around Rs 700 crore by doubling our restaurants. The Idea is to double the base of restaurants in next 3 to five years but also along with that is to re-image and McCafe."
He added, "In last three years, Hardcastle Restaurants has opened over 100 restaurants with an investment of around Rs 300 crore."
Besides, the company is also adding McCafe stores in its existing McDonald's on store-in-a-store format and changing the look of its restaurants to sync with the future and the new generation
Dairy products maker Hatsun Agro Products Ltd, has inaugurated the company's 1,000th Hatsun Daily outlet and has planned to treble the number of its outlets during the next 12 months, to meet the rising demand of its products, a company official said.
The 1,000th outlet, which sells entire range of products by the company, was formally inaugurated by the senior company officials in this city, a company statement said.
"Retail expansion is a key step in meeting the increasing demand for our products and to reach out to new consumers in smaller cities as well.
While we are expanding to new geographies, our Research and Development is completely focused on new product innovations," Hatsun Agro Products Ltd, Marketing and Sales, J Prasanna Venkatesh said.
"Hatsun Daily would continue to grow and become a strong chain of 3,000 outlets in the next 12 months as part of the pan-India expansion programme aiming to reach out to more customers in tier II and III cities," he added.
The company that set up its first outlet in 2014 sells popular milk brand Arokya, curd, paneer, ghee, butter, skimmed milk and dairy whitener.
Recently, it had forayed into frozen food business under the brand 'Oyalo.'
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