Swiggy Suspends Outlet after Chennai Man Complained of Band-aid in Food

When he discovered the object half way through the food, Deenadayalan said he "badly wanted to sue" the restaurant and Swiggy too for partnering with an outlet that does not follow general hygiene.
  • Franchise India Team Editor
Restaurant India

After the much talked about Zomato video that went viral on social sites, a similar video came online where a Chennai man's is alleging that he found blood-stained bandage in the food delivered by Swiggy.

Swiggy, on its part, apologised for the incident and suspended the outlet, pending further investigation by an external agency.

In a Facebook post on Sunday, Balamurugan Deenadayalan had complained that the chicken schezwan chopsuey that he had ordered through Swiggy contained something he would never want a blood-stained band-aid, reported IANS.

When he discovered the object half way through the food, Deenadayalan said he "badly wanted to sue" the restaurant and Swiggy too for partnering with an outlet that does not follow general hygiene.

He also found difficult to reach Swiggy to register his complaint as he could not find the option to call them directly through the app for the food that had been delivered. He had the option to chat, but no one was responding, he alleged.

"We deeply regret the issue faced by one of our users and apologise for the angst it has caused. This is certainly not the level of service we intend to promote," stated a Swiggy statement.

"While the restaurant has acknowledged lapse at its end, based on the complaint, we have suspended not only this specific outlet but also other outlets under this franchise, pending further investigation by an external agency," added the statement.

Addressing further, Swiggy said it consistently conducts stringent third-party hygiene audits across its restaurant partner network.

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