- January 9, 2019 / 3 min read“The restaurant industry consists of lakhs of small businesses, mostly run by small and family entrepreneurs, and their interests need to be kept in mind while looking at this issue,” Singh added.
The ongoing rift between restaurateurs and food aggregators such as Swiggy and Zomato took a fresh turn on Tuesday, with restaurant association questioning if the startups are making consumers ‘discount addicts.’
Deep discounts were among the issues discussed at the first taskforce meeting held by the National Restaurant Association of India (NRAI) where they met top food aggregators including Swiggy, Zomato, Foodpanda and Uber Eats.
“National Restaurant Association of India’s (NRAI) Delivery Task Force had its first meeting with Swiggy, Zomato, Uber Eats and Foodpanda today. Concerns of the standalone and chain business operators regarding deep discounting, data masking, rights to use own logistics, private labels and ad hoc campaigns were put forth,” shared Rahul Singh, President, National Restaurant Association of India regarding the Food Delivery Companies.
He also added that the concerns have been well taken by all of them. “We aim to continue these meetings on a bi-monthly basis for communicating feedback from the restaurant industry to the aggregators to ensure a healthy business environment for all stakeholders,” he further added.
The government’s FDI policy on ecommerce was also tabled at the meeting and the issue of whether any marketplace exercises control over inventory or offers preferential treatment to its own non-restaurant private labels and cloud kitchens was also discussed.
“The restaurant industry consists of lakhs of small businesses, mostly run by small and family entrepreneurs, and their interests need to be kept in mind while looking at this issue,” Singh added.
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