- August 6, 2019 / 3 min readCurrently, Shake Shack is testing its new Grubhub delivery partnership at four locations.
Shake Shack, the popular burger chain, has teamed up with GrubHub for nationwide delivery across the US. The partnership includes technology integration at the point of sale to better time deliveries to enhance the guest experience.
Currently, Shake Shack is testing its new Grubhub delivery partnership at four locations, including Morningside Heights in Manhattan; the River North area of Chicago; Livingston, New Jersey; and Darien, Connecticut. Both the companies will expand delivery to Shake Shack's 150 or so US restaurants over roughly the next nine months.
Randy Garutti, CEO of Shake Shack, said, “It really does a dynamic job on the tech side of measuring time, giving guests and carriers a good marriage of time goals so we have the best shot at lessening the time. We decided Grubhub was the best partner overall. With their national footprint and the way we are going to integrate on the tech side, we have a really good opportunity to give the best guest experience.”
“In the old days, the power was in the restaurants’ hands to tell you how you could get there, what I love about this is we’ve put all the power in the guests’ hands, which is exactly what hospitality should be about, now however you want it, wherever you want it, you get it. And that is what’s so exciting,” he added.
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