The food delivery services were a blessing in disguise for most homes during the pandemic and the industry saw a massive surge in the usage of these services.
The Indian internet-based food conveyance market (aggregators and cloud kitchen) is relied upon to be a more than $5 billion open door before the year's over 2023.
As per DDC, there are around 20,000 cloud kitchens functioning across the city which provide direct employment to around 2 lakh people and indirect employment to at least 50,000.
A popular trend is the QR code for viewing the menu that eliminates a paper one. As also, the receipt on the customer's mobile instead of a printed one will be a trend that will stay.
While none of us will remember the epidemic fondly, it did help us fast speed into a new age for the restaurant sector via endurance, inventiveness, and technology.
Pandemic has taught us that we can survive in minimalism. Having said that, the urge to savour the "restaurant food" couldn't be satisfied with home cooked meals leading to recreating the restaurant style food at home and yet be craving for what the food industry offers in terms of taste, service and experience.
In a world where uncertainty looms large over the future of the dining business, technology is the most viable way forward for restaurants, especially as government directives also encourage takeaways.
And, at a time when F&B brands are planning to build their own in-house delivery capabilities and use various tools to develop own ordering channels, as a prolonged wave of covid casts uncertainty business for the food services industry, many are in fact relying on these aggregator platforms to better target the right customers.